Support

Frequently Asked Questions

1. Overview: Initial setup

   A new Eyecon Box is shipped with the gold lever in the unlocked (down) position and a battery pull tab in place to keep the box from activating during transit.  To setup the Eyecon Box for the first time, simply open the box and pull out the battery tab.  The Eyecon Box should activate (the green LED will flash).  Then, on your computer or smart phone, look for a WiFi access point called "Eyecon Box ..." and connect to it.  When done, open up your web browser and go to my.eyeconlock.com.  The box will then walk you through the setup process.

2. Overview: How does the Eyecon Box work?

   The Eyecon Box is designed to enter sleep mode frequently to conserve energy. Once initial setup is done, the box will sleep in 3 minutes or when it is unlocked. In sleep mode, the number keys do not work. To wake up the box, press the Enter key and the green LED will flash within 3 seconds, indicating that the box is powered on and ready for use. If the box is setup to connect to your local WiFi network, it will attempt to connect to the router at the same time, and if successful, the box will emit a "happy" buzz (same sound as a valid code entry).

   When a correct Picture Key or PIN is entered, the green LED flashes, and you will have 5 seconds to pull the gold lever down to unlock the box. This unlock time is customizable, please contact us if you need assistance.

   After the box is unlocked, you have to wait 30 seconds before it can be powered back on. This is done to ensure that there is ample time for the Eyecon Box to communicate with the OCULAR server. 

   If you are managing the Eyecon Box remotely through the OCULAR server, updates will take place the next time the box is powered on, which happens within 24 hours after it was last used, or when the Enter key is pressed. For example, if you add a PIN on the OCULAR server while the box is powered on, you have to unlock the box, wait 15 seconds, then wake up the box by pressing the Enter key in order for the change to take effect on the box.

3. Connection problems: I can’t connect to the Eyecon Box

   Be sure your mobile device is connected to the WiFi hotspot called “Eyecon Box”. If you do not see a “Eyecon Box” WiFi network available on your mobile device, please press and hold the * and Enter buttons on the keypad of the lockbox and wait for a green LED to flash. This will wake up the Eyecon Lockbox allowing you to connect.

4. Getting Started: What if I do not have a WiFi to add during the on-screen set up ?

   You may skip this step during set up by pressing the submit button on the bottom of your screen. Please note that you will not be able to manage your lockbox remotely if it is not connected to Wifi. 

5. Getting Started: I tried going back during the on-screen set up and was kicked out.

   When going back a step please use the back arrow within the interface and not the back button on your web browser. 

6. Power: How Can I tell if my lockbox is awake?

   Press the Enter key, and you should hear the buzzer and see the LED's flash if the box is on. If there is no response, press and hold the Enter button on the keypad and wait for a green LED to flash. This will wake up the Eyecon Box. Your Eyecon Box sleeps to conserve energy.   

7. Power: What batteries should I use?

   For best performance, we recommend lithium AA batteries — they can be bought in supermarkets, convenience stores etc.

8. Power: How long do batteries last?

   Battery life may vary depending on usage . New lithium batteries have been tested to last for up to 10,000 openings.

9. Usage: How can I send Picture Keys to another person?

   Email is the best method to send Picture Keys to others. Due to security restrictions, texting picture keys is not officially supported.

10. Usage: How do I edit and manage my lockbox remotely ?

    You will need to visit ocular.eyeconlock.com and login. Your box must be connected to WiFi in order to access the web page. 

11. Usage: The LED light flashed green but my box did not open.

    When the the LED light flashes green and your screen reads "Welcome" your lockbox is unlocked. You will have 5 seconds to pull the gold lever down and open your lockbox. 

12. Usage: I’ve lost my phone. How do I remove the picture keys from the lost or stolen phone?

    Login to your box directly and remove the picture keys that were stored on your stolen phone.

13. Usage: I forgot my picture key/PIN to the lockbox

    Log on to your box with either your picture key or PIN (hopefully you still remember one of them) and you can reset your password.

14. Usage: Is my iPhone, Samsung Phone, iPad, Galaxy Tablet, or Laptop compatible with the Eyecon Box?

    The Eyecon Box creates a WiFi hotspot to enable administration and access, so all of the popular and latest WiFi-enabled mobile devices should be compatible with the Eyecon Box. There is no mobile app to download.

15. Usage: I keep getting logged out of my settings 

    Please use the back arrow within the interface to go back one step. Do not use the back button on your web browser.

16. Usage: Can the Eyecon Box be unlocked remotely?

    Remote unlocking, while not a standard feature, is available. Please contact us with your box's serial number and we can set this up for you.